Support Policy
We do our best to provide our services in maximum quality if you have any problems with our products, services or simply have a questions, please, do not hesitate to contact us. We always try to respond to your inquiries in the shortest time possible. Support is NOT available for sites containing objectionable content including but not limited to WAREZ, adult/pornographic material and products/services illegal in Turkey. JoomAce LLC will be sole arbiter of what it considers 'objectionable content'.
We provide a multi-layered approach for support to meet as many customer needs as possible.
Support variations:
HOW TO GET IT
Visit our ticket system and start a new ticket for corresponding product.
HOW TO GET IT
Visit our Ticket system and start a new ticket for corresponding product.
We can't provide support to users that use the Free version of any of our products because their purpose is to discover the product.
We provide a multi-layered approach for support to meet as many customer needs as possible.
Support variations:
- High Priority
- Normal Priority
- No Support
- Extra Paid Services
High Priority Support
Support for customers who purchased product or services that explicitely include the High Priority Support service. We try to answer such support inquiry as soon as possible, usually within 1 business day. The maximum response time for this support level is 2 business days.HOW TO GET IT
Visit our ticket system and start a new ticket for corresponding product.
Normal Priority Support
Support for customers who purchased paid product or services from us. Please note that the answers to these support inquiries may take up to several business days. Generally, we answer such within 3 business day, but it is dependant on our actual capacity. There is no guarantee on the response time.HOW TO GET IT
Visit our Ticket system and start a new ticket for corresponding product.
No Support
Since March 6th, 2012, support is provided only to paid subscribers. We have created a cheap (9 USD) subscription, BASIC PACKAGE, which gives you access to our Support Ticket System for 1 month, with the Normal Priority as all subscribers.We can't provide support to users that use the Free version of any of our products because their purpose is to discover the product.
Extra Paid Support
We offer one-on-one support at $49 per hour. Our expert team can solve all manner of Joomla problems. You can choose this if you need guaranteed response time. Here you can order it http://www.joomace.net/services/support-serviceOur business hours are from Monday through Friday from 8 AM to 5 PM (UTC +2 or +3) .